Store ordering and shipping
Please review our Terms & Conditions and the catalog’s ordering, cancellation and return information. Confirm the model, size, grade, connections and quantity before ordering. Supplier-direct availability and lead times are confirmed with the supplier.
Shipping rates, quotes & supplier-direct orders
Standard parcel shipping and handling: $45 for an eligible shipment up to 5 lb; $60 over 5 through 15 lb; and $80 over 15 through 30 lb. Rates apply to eligible Kentucky deliveries. Tennessee, Indiana and other destinations currently require a delivered-price quote before payment. The band is based on our estimated packed or dimensional shipping weight, whichever is greater, rather than the product’s bare weight.
Over 30 lb or uncertain shipping: any item or combined order estimated to exceed 30 lb requires a shipping quote before payment. Compressors, dryers, pipe lengths, heavy hose reels, oversized products and items with uncertain packed dimensions or weight also require a quote. Other destinations and special delivery services are quoted separately.
Shipping varies: package size, quantity, supplier shipping location, delivery address, carrier charges and delivery requirements can affect the cost. Products from different suppliers may arrive separately with separate shipping charges. Eligible items from the same supplier are grouped where possible; larger quantities can move into a higher band or require a quote. Shipping and handling includes order coordination and is not represented as the carrier’s exact charge.
Your total before payment: the applicable shipping amount and tax are shown at checkout or in your delivered-price quote before you pay. If special arrangements are needed, we confirm the revised total for your approval before processing the order. Submitting a quote request does not charge your card.
Supplier-direct availability: we do not hold this range in local stock. Availability and estimated ship time are confirmed with the supplier. For freight, tell us whether the delivery address is commercial or residential, whether a forklift/loading dock is available and whether liftgate or limited-access service is needed.
If an order is delayed: we will contact you with revised timing and available cancellation/refund options, as required by law. A supplier-direct order does not remove your rights if goods are not shipped or are incorrectly supplied.
Correctly supplied, nondefective parts are subject to the catalog’s final-sale policy. Report incorrect goods, transit damage or defects promptly. This does not remove applicable manufacturer warranty rights or rights required by law. See the delivery inspection instructions and manufacturer warranty guidance.